Refund policy

At Send Kind, we want you to be happy with your purchase. If something isn't quite right, please read our returns policy below.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible, items must be:

• Unused and in their original condition.

• Returned in their original packaging.

• Accompanied by proof of purchase.

Approved change-of-mind returns are eligible for a credit note only. We do not offer refunds or direct product exchanges for change-of-mind returns.

Customers are responsible for the cost of return postage. Original shipping costs are not included in the credit note.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or is significantly different from its description, please contact us as soon as possible with your order details and photographs where relevant.

We will assess the issue and provide an appropriate remedy in accordance with your rights under Australian Consumer Law.

Where a return is required for a faulty, damaged or incorrectly described item, Send Kind will cover reasonable return postage costs.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Final Sale and Non-Returnable Items

Items clearly marked as Final Sale or Non-Returnable are not eligible for change-of-mind returns or credit notes.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or does not meet consumer guarantees.

Bundle Purchases

If you return an item purchased as part of a bundle, the bundle discount will no longer apply. Any credit note will be adjusted to account for the applicable individual item prices.

How to Request a Return

Please contact us through our website's Contact page before sending any items back.

We will provide return instructions once your request has been reviewed.

Please do not send items back without contacting us first.