Welcome to the Send Kind Family!

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. We do our best to get your order out to you as fast as possible.

Your order will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-8 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

All parcels are set for “authority to leave” unless otherwise stated or if you wish for signature on delivery please specify when placing your order.



**Please note: all shipping time frames are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery time frame starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!

Our standard shipping cost is $10 Australia Wide.

All orders $80 and over include free shipping.

Once your order is picked and packed, the magical journey from Send Kind HQ to your front door begins.  

You can expect your order to arrive within 3-8 business days* from the day you place it. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

Think your order might be lost in transit? Although Australia Post quote us 3-8 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

Provided your order has not shipped, we can do our best to try help you solve the postal details.

However, if your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

At this time, we only deliver our products to customers in Australia.

Please Contact us over on Etsy for any inquiries regarding returns. All returns at this stage will be process through Etsy.

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day returns policy, during which you can return your item at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Once we Send Kind receives the returned item(s), we will typically inspect them to ensure they are in resalable condition. Once the return has been processed, you should receive a refund to your original payment method, or confirmation of your exchange. The timing of the refund can vary depending on the payment method used.

Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. We offer Google Pay and Apple Pay too as well as AfterPay

Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order.

All pricing for our Australian store is listed in Australian dollars (AUD).

You made your Send Kind purchase, and you haven't added your discount? That's ok, simply contact our helpful team and they will be happy to help you out.

*Please note: Only one discount code can be used per order, and some exclusions may apply.

Something not quite right with your order? Don’t worry, our Send Kind team is here to help. Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process. Which means you can only proceed with the returns process once you have received the order.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

You can contact us here or by emailing us at hello@sendkind.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Our Send Kind HQ is located in Melbourne, Vic.

*Please note: Our Send Kind HQ is not a retail store and we are unable to offer pick up at this stage.