Last updated: 19 March 2024

Send Kind ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

What Information We Collect

We collect personal information to provide our products and services to you.

This may include:

Personal details

• Name
• Address
• Email address
• Phone number

Order information

• Billing and shipping address
• Payment confirmation details
• Purchase history

Account information (if applicable)

• Username and password

Website usage data

• IP address
• Device and browser information
• Pages viewed and interactions on our website

Customer support

• Any information you provide when contacting us

How We Collect Your Information

We collect information in a few ways:

• Directly from you (when you place an order, sign up, or contact us)
• Automatically through cookies and similar technologies
• From trusted third parties such as payment processors and website providers (including Shopify)

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your purchases or enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications (you can opt out at any time)
• Prevent fraud and protect our business

Cookies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used.

You can choose to disable cookies through your browser settings, however this may affect how the website functions.

Sharing Your Information

We may share your personal information with trusted third parties where necessary, including:

• Payment processors
• Shipping and fulfilment providers
• Website and technology providers
• Marketing and analytics services

We only share information where it is required to operate our business or comply with legal obligations.

Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

We only retain your information for as long as necessary to:

• Provide our services
• Meet legal requirements
• Resolve disputes

Your Rights (Australia)

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Make a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions or would like to access or correct your information, please contact us:

Send Kind
Email: hello@sendkind.com
Location: Australia